Have you received something you want to return?

All products come with 30-day returns. Please ensure your invoice is included within the return. 

Return shipping expenses must be paid by the customer. We recommend using a tracked shipping service as we will not be held liable for missing/damaged returned parcels.

Please return items to the following address:

MESSINA HEMBRY RETURNS,

Unit 2 Port One Logistics Park

Venture Way Great Blakenham

Ipswich IP6 0FL UNITED KINGDOM

All goods will be inspected on return and must meet the following criteria:

  • All original tags must be attached
  • All items must be returned in the same condition as they were received
  • All items have not been worn
  • All items are free of any odours
  • All items must be in saleable condition

Once we receive your returned parcel we will then process your refund through the original method of payment by which the purchase was made and at the price you purchased your item/s at (this includes sales items). Refunds are normally issued within 1-2 working days from receiving your returned item.

For all returns we recommend that you use recorded mail and keep the receipt of postage as we are not responsible for any orders that are lost by mail service providers when you are returning them to us. Please ensure your goods are packed securely and cannot get damaged on the way. Parcels posted using our returns portal are sent recorded and insured.

If you have any further questions regarding your return, check out our FAQs or email info@messinahembry.com and one of our Messina Hembry representatives will get back to you within 24 hours. Please bear in mind our website office hours are 8:30am-5pm Mon-Fri.